Privacy Policy
We are New Shepherd Care Ltd, a company incorporated in England and Wales, Scotland. Our company number is [11262273], and our registered address is:
New Shepherd Care
1st Floor, One Bell,
90 High Street
Watford, WD17 2BW,
Hertfordshire, UK
("New Shepherd Care Ltd" / "we" / "our" / "us") is committed to protecting your privacy. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection legislation. We are the data controller for personal data processed in accordance with this policy.
This Privacy Policy sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at (https://www.newshepherdcare.co.uk), you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.
What information does New Shepherd Care Ltd hold and how will we use it?
Information you give New Shepherd Care Ltd: You may give us information about you by completing enquiry forms on the website or by requesting via the website that we send you marketing or recruitment information. The information you give us may include your name, email address, address/location, past work experience, past education and phone number.
We will retain this information while we are corresponding with you or providing services to you or to a Client you represent. We will retain this information for no longer than is necessary for the purposes for which it is being processed.
Information New Shepherd Care Ltd collects about you: New Shepherd Care Ltd may collect the following information from you when you visit the website:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline
We retain this information for no longer than is necessary for the purposes for which it is being processed.
Information we receive from other sources: This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number. We will retain this information for no longer than is necessary for the purposes for which it is being processed.
Cookies
Cookies are small text files which a website may put on your computer or mobile device when you first visit a Site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.
We use cookies to distinguish you from other users of the Application or the Site. This helps us to provide you with a good experience when you use the Application or browse the Sites and also allows us to improve the Service, the Application and the Site.
Use of the Information
New Shepherd Care Ltd may use the information we receive and/or collect about you to:
Fulfil our obligations under any contract we have entered into with you or with a Client you represent, and to provide you or the relevant Client with information or services you or the
The client has requested
Send you newsletters and marketing information if you have consented to us doing so
Notify you of products and services we feel may interest you, or permit third parties to do so if you have provided the appropriate consent
Monitor website usage and provide statistics to third parties for
improving and developing the website and the services we provide via the website
New Shepherd Care Ltd processes personal information for certain legitimate business purposes, which include some or all of the following:
Where the processing enables New Shepherd Care Ltd to enhance, modify, and personalise
or otherwise improve the website, its services or communications To identify and prevent fraud
To enhance the security of New Shepherd Care Ltd's network and information systems, and to better understand how people interact with New Shepherd Care Ltd's websites
To administer the website and carry out data analysis, troubleshooting and testing; and to determine the effectiveness of promotional campaigns and advertising
If we obtain consent from you to do so, we may provide your personal details to third parties so that they can contact you directly in respect of services in which you may be interested.
Where we are processing personal data we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any
of the above-mentioned information (or if you only want to receive certain information from us)
Please let us know by contacting us via the following webpage
[https://www.newshepherdcare.co.uk]. Please bear in mind that if you object, this may affect ourabilitytocarry outthetasksaboveforyourbenefit.
If you wish to have your information removed from our database or if you do not want us to contact you for marketing purposes, please let us know by clicking the "Unsubscribe" option in any email we send to you and providing the details requested or by contacting us via the following webpage [https://www.newshepherdcare.co.uk] and we will take steps to ensure that this information is deleted as soon as reasonably practicable.
We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.
We may carry out automated decision-making using the personal data you provide to us. We do so to monitor behaviours onthe website for various site improvements and to potentially send targeted advertising.
Third Party Sites
Our website may contain links to third-party websites, including websites via which you are able to purchase products and services. They are provided for your convenience only, and we do not check, endorse, approve or agree with such third-party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, product and/or services of the linked websites. Please ensure that you review all terms and conditions of website use and the Privacy Policy of any such third-party websites before use and before you submit any personal data to those websites.
How Safe is your Information?
Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Protecting your security and privacy is important to us, and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.
We will do our best to protect your personal data, but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.
Disclosure of your Information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may share your information with selected third parties, including:
Business partners, suppliers and subcontractors for the performance of any contract we enter with them or you
Third parties who may wish to contact you in respect of services or products they offer or sell whichmay be of interest to you, provided we receive your consent to such disclosure; and/or advertisers and advertising networks that require the data to select and serve relevant adverts to you and analytics and search engine providers that assist us in the improvement and optimisation of the website
Please note we may need to disclose your personal information where we:
Sell any or all of our business or assets, or we may buy another business or assets, in which case we may disclose your personal data to the prospective buyer or seller
Are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions; or
Need to disclose it to protect our rights, property or the safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for fraud protection and credit risk reduction
Where we store your Personal Data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") in a case where it is hosted on a server outside the EEA. By submitting your personal data, you agree to this transfer, storing or processing. New Shepherd Care Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. If a finding of adequacy hasn't been made by the EC Commission in respect of the country to which the data is transferred, we will only transfer it where there are appropriate safeguards in place, including the use of EU standard contractual clauses or an intragroup agreement.
Your Rights in Respect of your Data
If any of the information you provide to us via the website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please contact us via the following webpage [https://www.newshepherdcare.co.uk].
If you wish to access or rectify the information we hold about you, or request that such information be transmitted directly to another data controller, please contact us via the following webpage[https://www.newshepherdcare.co.uk]. We shall process your request to access your information within one month of receipt, or we'll let you know within that timeframe if we need more information from you. We will process your request free of charge.
To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us via the following webpage [https://www.newshepherdcare.co.uk].
If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner's Office. Contact details for the ICO can be found at https://ico.org.uk/.
If you have any further queries or comments on our Privacy Policy, please contact us via the following webpage [https://www.newshepherdcare.co.uk] or you can contact us by emailing [info@newshepherdcare.co.uk]. We also welcome your views about our website and our Privacy Policy.
Staff and Recruitment Privacy Notice
This section applies to job applicants (candidates), workers, employees, contractors and volunteers. It explains how we collect, use and retain personal data during recruitment and throughout employment.
What information we collect:
We may collect and process personal data relating to recruitment and employment, including name, contact details, employment history, qualifications, references, DBS information where applicable, right to work documentation, health information relevant to employment, and regulatory registration details.
Lawful basis for processing:
We process staff and recruitment data under the lawful bases of contractual necessity, legal obligation, legitimate interests, and where applicable, consent, in accordance with UK GDPR.
Data retention
Personal data relating to unsuccessful job applicants will be retained for up to 6 months following the conclusion of the recruitment process, after which it will be securely deleted.Personal data relating to successful applicants and staff members will be retained for the duration of employment and for up to 6 years thereafter, in line with statutory, contractual and regulatory requirements.
In some circumstances, data may be retained for longer where required to meet legal, regulatory, safeguarding or contractual obligations.
Data sharing
Staff and recruitment data may be shared with relevant third parties including regulatory bodies, commissioners, payroll providers, training providers, and professional advisors where required by law or contract.
Your rights
Individuals have the right to access, rectify, restrict or object to the processing of their personal data, and to lodge a complaint with the Information Commissioner’s Office.