Privacy Policy
We are New Shepherd Care Ltd, a company registered in England and Wales. Our company number is 11262273, and our registered address is:
New Shepherd Care
1st Floor, One Bell
90 High Street
Watford, WD17 2BW
Hertfordshire, UK
New Shepherd Care Ltd (“we”, “our”, “us”) is committed to protecting your privacy. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection legislation. We are the data controller for personal data processed in line with this policy.
This Privacy Policy explains how we collect and use your personal data when you use our website (https://www.newshepherdcare.co.uk) or contact us.
What information does New Shepherd Care Ltd hold and how will we use it?
Information you give us: You may give us information about you by completing enquiry forms on the website, or by asking us through the website to send you marketing or recruitment information. This may include your name, email address, address or location, past work experience, past education and phone number.
We will keep this information while we are corresponding with you or providing services to you or to a client you represent, and for no longer than is necessary for the purposes for which it is being processed.
Information we collect about you: We may collect the following information when you visit the website:
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Technical information, including the IP address used to connect your device to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
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Information about your visit, including the full URL, clickstream to, through and from the website (including date and time), pages you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page, and any phone number used to call us.
We keep this information for no longer than is necessary for the purposes for which it is being processed.
Information we receive from other sources: This includes information we receive about you when you use other websites operated by us or other services we provide. It may include your name, email address, postal address and phone number. We keep this information for no longer than is necessary for the purposes for which it is being processed.
Cookies:
Cookies are small text files that a website may put on your computer or mobile device when you first visit a page. A cookie helps the website, or another website, recognise your device the next time you visit. Web beacons and similar files can do the same thing. We use the term “cookies” in this policy to mean all files that collect information in this way.
We use cookies to distinguish you from other users of our website. This helps us give you a good experience when you browse the website and helps us improve it.
Use of the information:
We may use the information we receive or collect about you to:
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Fulfil our obligations under any contract we have with you or with a client you represent, and provide you or that client with the information or services requested
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Send you newsletters and marketing information, if you have consented to this
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Tell you about services we think may interest you, or allow third parties to do so, if you have given consent
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Monitor website usage and produce statistics to help us improve and develop the website and our services
We also process personal information for certain legitimate business purposes, including:
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Improving and personalising the website, our services and our communications
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Identifying and preventing fraud
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Keeping our network and information systems secure, and understanding how people use our website
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Administering the website and carrying out data analysis, troubleshooting and testing, and measuring the effectiveness of promotional campaigns and advertising
If you consent, we may give your personal details to third parties so they can contact you directly about services you may be interested in.
Where we process your personal data based on your consent, you have the right to withdraw that consent at any time. If you would like to withdraw your consent, or prefer not to receive any of the information described above (or only want to receive certain information), please contact us at info@newshepherdcare.co.uk. Please note that if you object, this may affect our ability to carry out the tasks above for your benefit.
If you would like your information removed from our database, or do not want us to contact you for marketing purposes, click “unsubscribe” in any email we send you or email info@newshepherdcare.co.uk. We will delete this information as soon as reasonably practicable.
We will not share, sell or distribute any of the information you give us, other than as set out in this policy, without your prior consent, unless required to do so by law.
We may carry out automated decision-making using the personal data you provide. On the website, we do this to monitor behaviour for site improvements and potentially to send targeted advertising. For automated screening of job applications, see the Staff and Recruitment Privacy Notice below.
Third-party sites:
Our website may contain links to third-party websites, including websites where you can buy products and services. These links are for your convenience only. We do not check, endorse or approve these websites or the products and services offered on them, and we are not responsible for their content. Please read the terms and privacy policy of any third-party website before you use it or submit any personal data.
How safe is your information?
If we have given you, or you have chosen, a password to access certain parts of the website, you are responsible for keeping it confidential. Please do not share your password with anyone.
Protecting your security and privacy is important to us, and we make every effort to keep your information secure and confidential in line with data protection law. The website uses various levels of security technology designed to protect your information from unauthorised or unlawful access, processing, accidental loss, destruction and damage.
We will do our best to protect your personal data, but sending information over the internet is not completely secure, and any transmission is at your own risk.
Disclosure of your information:
We may share your personal information with any member of our group, meaning our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may also share your information with selected third parties, including:
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Business partners, suppliers and subcontractors, to perform any contract we have with them or with you
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Third parties who may wish to contact you about services or products they offer, but only if you have consented
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Advertisers and advertising networks that need the data to select and show relevant adverts to you, and analytics and search engine providers that help us improve the website
We may also need to disclose your personal information where we:
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Sell or buy any business or assets, in which case we may disclose your personal data to the prospective buyer or seller
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Are under a legal duty to comply with a legal obligation, or to enforce or apply our terms and conditions
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Need to protect our rights, property or the safety of our clients or others, including exchanging information with other companies, organisations and government bodies for fraud protection and credit risk reduction
Where we store your personal data:
The data we collect from you may be transferred to, and stored at, a destination outside the UK where it is hosted on a server outside the UK. We will take all steps reasonably necessary to make sure your data is treated securely and in line with this Privacy Policy. Where the destination country is not covered by UK adequacy regulations, we will only transfer data where appropriate safeguards are in place, such as the UK International Data Transfer Agreement or approved contract clauses.
Your rights:
If any information you have given us changes, please tell us as soon as possible so we can update our records. Email info@newshepherdcare.co.uk.
To access or correct the information we hold about you, or to ask for it to be sent directly to another organisation, email info@newshepherdcare.co.uk. We will respond within one month of receiving your request, or let you know within that time if we need more information. We will deal with your request free of charge.
To ask for your information to be deleted, or to restrict or object to how we use it, email info@newshepherdcare.co.uk.
If you have a complaint about how we use your personal data, please contact us. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority, at https://ico.org.uk/.
If you have any other questions or comments about this Privacy Policy, email info@newshepherdcare.co.uk. We welcome your views on our website and this policy.
Staff and Recruitment Privacy Notice:
This section applies to job applicants (candidates), workers, employees, contractors and volunteers. It explains how we collect, use and keep personal data during recruitment and throughout employment.
What information we collect:
When you apply for a role with us, we may collect your name, contact details, postcode or area, gender, employment history, care experience, qualifications and training, specialist skills, availability, whether you hold a full UK driving licence and have access to a car, right to work status, and notes from screening calls and interviews.
If you are offered a role, we will also collect references, DBS information, right to work documents, health information relevant to the role, and regulatory registration details.
We collect gender because many of the people we care for have a preference for the gender of their carer, and we need to match carers to clients accordingly.
Where we get it from:
From you directly, through our website and application forms, and from job boards you apply through (such as Indeed).
How we use it:
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To assess your application and arrange interviews
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To contact you about your application by email, text message or phone
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To keep you in our candidate talent pool and contact you about future roles (see below)
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To meet our legal and regulatory duties as a CQC-registered care provider
Candidate talent pool:
If you are not right for a current role, we may keep your details in our talent pool so we can contact you when a suitable role comes up, for example in your area or at times you are available. We will only do this if you have agreed to it when applying, or we have otherwise asked for your permission.
Automated screening:
Our application form scores your answers automatically to help us manage applications quickly. If an answer shows that you cannot legally be employed in the role (for example, you do not have the right to work in the UK or are under 18), your application may be declined automatically.
If you think a decision about your application is wrong, contact us and a member of our team will review it.
Lawful basis:
We process recruitment and staff data on the basis of taking steps to enter into a contract with you, our legal obligations, and our legitimate interests in recruiting suitable staff. We keep you in our talent pool based on your consent, which you can withdraw at any time.
How long we keep it:
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Unsuccessful applicants who are not in our talent pool: up to 6 months after the recruitment process ends, then securely deleted.
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Talent pool: up to 3 years from our last contact with you. We will check in with you at least once a year, and will remove you if you no longer wish to hear from us.
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Successful applicants and staff: for the duration of employment and up to 6 years afterwards, in line with statutory, contractual and regulatory requirements.
In some cases we may keep data for longer where required to meet legal, regulatory, safeguarding or contractual obligations.
Whom we share it with:
We use trusted service providers to run our recruitment, including our candidate management system (HighLevel), job boards, and contractors who support these systems. They act only on our instructions and are bound by data processing agreements. Some of these providers store data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or approved contract clauses.
We may also share staff and recruitment data with regulators, commissioners, payroll providers, training providers and professional advisers where required by law or contract.
Your rights:
You can ask to access, correct or delete your data, restrict or object to how we use it, or withdraw your consent at any time.
To stop hearing from us about job opportunities, reply STOP to any text, click “unsubscribe” in any email, or contact info@newshepherdcare.co.uk. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).
Last updated: October 2026